General terms and conditions

Terms and Conditions

These general terms and conditions form an agreement between the National Maritime College (NMC) and the student/client regarding our booking terms, conditions, policies and safety guidelines. Submitting an enrolment/booking/order form and attendance at a College course or program is considered to be acceptance of these terms.

Enrolment and bookings

  • Students are only enrolled in courses or programs offered by the College when fees have been paid in advance of a scheduled training date or if an enrolment deposit has been paid.Some courses/programs may require a non-refundable booking/enrolment deposit. The booking deposit is 25% of the course/program fees.Course/program fees must be paid in full prior to course commencement. Bookings/Enrolments are generally processed online utilising the College online payment and confirmation system. Payment can be made online by credit card (Visa and MasterCard) or via internet to our bank account. Cash payments are not normally accepted but can be discussed by contacting the College. Bookings/Enrolments are also accepted via telephone by calling 1300 723 112.
  • NSW Boating College (trading as the National Maritime College (NMC)) reserves the right to change/cancel and/or re-schedule a program, venue location, dates and times where insufficient enrolments have been confirmed, or if required for other legitimate reasons. Every effort is made, and all alternatives exhausted to avoid this. Should this situation occur changes will be posted to the website and if students are affected they will be notified immediately.
  • Most trainer-led courses require a minimum of six attendees in order to proceed.
  • Please ensure that you read the enrolment/confirmation email carefully. We send this to you on completion of the online booking and payment process. It contains information you'll need for the training session.It is important that you advise us if you do not receive your enrolment confirmation email. If you have not received an email, you may need to check your spam or junk folders.
  • If you book/enrol on a specially priced course, and decide to reschedule to another date or location which is not offered at the special price, you may be required to pay the difference in enrolment fees.
  • If you are booking/enrolling two or more on a course and a member of your group wishes to attend on another day, we can usually accommodate this. However, the group booking discount may no longer apply and additional charges may be applicable.
  • Students will require the following LLN (Language, Literacy and Numeracy) skills in order to complete boat and PWC training:

    - Read information from a PowerPoint presentation and/or whiteboard.
    - Listen and understand verbal information delivered by an English speaking trainer.
    - Read and answer a multiple choice question paper in English.
    - Listen to instructions from the Trainer during on water practical training delivered in English.

    If you have any LLN concerns please contact the College so we can discuss your needs and make arrangements for appropriate support. You can also request to be tested orally for the boat or PWC Licence test. Please make arrangements with the College to obtain this service. Additional fees apply.

  • Online course fees are payable in full, at the time of enrolment/booking, upon which the course login will be supplied.
    The National Maritime College (NMC) reserves the right to change prices without prior notice. All prices include Goods and Service Tax (GST) at the current rate of 10% in Australia.

Every effort is made to represent information with total accuracy across our website and content, however due to human error or technical problems there may be times where information is inadvertently providing inaccuracies or typographical errors. NMC will always endeavour to portray and display the services and products on its website/s as accurately as possible and with clear descriptions so that you can make an informed decision about your training.

12 - 15 year old's completing boat licence training

  • A parent or legal guardian is required to accompany a Young Adult (12-15 years old) to the course and consent to the young adult obtaining the boat or PWC licence by signing the guardian declaration on the licence application form provided at training venue by the College. On completion of the licence ID and documentation process, which is completed at the beginning of the theory session, the parent or legal guardian may opt to leave the young adult in the care of the College Trainer. All trainers with the College are required to complete working with children checks.
  • If the Young Adult applicant does not hold a drivers licence or learner permit or has a know eyesight condition the applicant may be required to undertake an eye sight test or provide an eye sight test from a qualified person before a boat/PWC will be issued.
  • Parent/Guardians must make arrangements for the picking up times for the Young Adult with the trainer prior to leaving the training venue. All duty of care is taken by the Trainer and the College to ensure their safety and security.
    Parent/Guardians are responsible for ensuring that their Young Adult/s act responsibly, are attentive and abide by instructions given during training.
  • If the Young Adult/s have any concerns he/she should raise them immediately with the Trainer.
  • Parent/Guardian must inform the trainer of any health or learning disabilities of the Young Adult prior to commencement of the training.

Course conditions

  • Special conditions may apply to certain courses and programs. If special conditions apply they will be detailed within the course/program information and within the enrolment confirmation details.
  • Trainer Authority - Decisions made by Trainer in respect of course assessment, venue safety or attendance conduct are final. Student's have the right to dispute a Trainer's decision and can submit a complaint or issue via the sites feedback section or, by contacting the College on 1300 723 112.
  • Smoking is not permitted on College training vessels or within shore-based venues.
  • Recreational drugs of any kind are strictly forbidden onboard any training vessel or at any venue used by the College. If found, or suspected, the client will be asked to immediately leave the course/program and no monies will be refunded.
  • The consumption of alcohol is not permitted during class times or when practical training is underway.
  • Due to the practical nature of maritime training and assessment and the licensing documentation requirements participants may experience some delays during the course delivery.
  • Student negligence - If irresponsible or negligent behaviour of a student leads to damage or loss of any item of College or vessel property, the student is responsible for replacement or repair. Students are requested to act with a duty of care and respect for College property and the training vessel. Damages and breakages, howsoever caused, must immediately be notified to the Trainer or to the Training Director.
  • Photographic/video permission - if you are not willing to be in any training photographs or videos you can advise the trainer or the College to have your consent withdrawn. Students/Clients can also withdraw their permission on the course/program enrolment form.

Safety Guidelines

  • Students are warned before going out in the boat that any variance from trainer instructions, negligence, unsafe or dangerous practice on the vessel may immediately end the session with the student forfeiting moneys paid.
  • Students are required to listen to the directions of the Trainer or staff at all times and during safety briefs, taking particular care at a wharf, boat ramp,pontoon or when boarding or disembarking from a training vessel. Strict footwear guidelines apply.
  • First aid supplies and support are available. Any injury sustained on the College vessel or at a training venue should be reported to the Trainer and College immediately.
  • Vessel breakdown - Even with a continual maintenance regime, the vessel may at times breakdown. Often the trainer can fix the problem 'on the spot' or make arrangements for the use of another vessel. If not, practical training will be rescheduled by the College and at a time suitable for us both. Refunds are not available, only rescheduled training times.
  • Obligation to render assistance. From time-time the College maybe required to render assistance to another vessel in need during a practical training session. Should this situation arise students must obey the instructions of the Trainer.
  • Weather conditions - If the trainer feels for safety reasons that practical training should not proceed the training will be moved to a shore-based alternative (if applicable) or rescheduled to another date which is both suitable for the College and the students affected.

Trainer Authority - Safety of the students and training vessels are a priority. Decisions made by the Trainer are final in respect of vessel safety, well being of the passengers/crew and progress of the course. Decisions regarding continuance of practical training in adverse weather conditions will be made by the trainer on the day.

Refunds and transfers

  • Refunds are not generally available but will be considered on a case-by-case basis. NMC reserves the right to apply a refund administration fee of no more than $35.00 to cover accounting and related administration costs.
  • Boat and PWC Licence students must provide two (2) days notice if they do not intend to attend a course, or would like to transfer to another course and should they fail to give such notice they are liable for the full course fee. No refund will be made to the student who cancels or withdraws from the training without providing 2 days notice unless there are valid reasons based on compassionate situations such as accidents, sickness and bereavement. In the event that you cannot attend the course, and you provide at least 2 days notice your booking/enrolment and payment is transferable to another date (up to three transfers). If a student wishes to transfer the course date for a fourth time, they are required to pay the full course enrolment fee.
  • For courses/programs where a booking/enrolment deposit is required,if more than eight weeks' notice of cancellation is provided, the non-refundable booking deposit may be transferred to a later course or transferred to another student. If a booking is cancelled less than eight weeks prior to the course commencement date, the deposit is non-refundable but may be applied to a future course at the discretion of the the College and if the future course is within two months of the cancellation. If a booking is cancelled within four weeks of the course start date, and the College is unable to re-sell the place on the course, the deposit is both non-refundable and non-transferable. 
  • Refunds for private training sessions are not generally available however, payment is transferable to another date or location providing advice is given at least seven (7) days before the scheduled training or forfeit may occur.
  • Refunds are not available once the course has commenced, though the course can be completed at a later date if required.
  • NMC reserves the right to fully claim any fees paid if a student gives incomplete or false information during enrolment, if a students enrolment has to be cancelled because of disciplinary reasons, or if a student leaves the College without notice.
  • Participants who do not attend, or are late for their scheduled course, will forfeit all payments.

Privacy and security

Enrolment and payment information provided as part of the enrolment process is used for the purposes of fulfilling the booking only. NMC does not store your credit card number, as it is processed directly by bank merchant facility. To keep you informed we will hold your contact details on file. Our privacy policy is available to review online. Please advise us if you do not wish to receive further information from us.

Complaints, grievance and assessment appeals

Students have the right of appeal, to make a complaint, submit a grievance or request an assessment appeal. If an unpleasant experience is encountered during your training and you feel comfortable, discuss it with the trainer or, call  the College on 1300 723 112 and request to talk with the Managing Director. You can download Complaint and Grievance Forms from the feedback section.

Training Support

Enrolment in boat training requires participants to provide details on any learning or physical difficulties which may impact on their training outcomes. This may include any language, literacy or numeracy issues. If you believe that you require any educational support, please speak with us prior to training. If this information is not disclosed prior to your course, we may ask you to reschedule at a time where further support may be provided.

  • Students may have access to their records on application to the College principal. This usually happens where a certificate is lost. Students are advised that an administrative charge of $30 will be made for providing copies of their records - regardless of how many pages of information that amounts to at any one request.
  • Workplace Health and Safety - Students are required to listen to directions from staff and trainers and to take special care in and around the College vessel. Strict footwear guidelines and no-smoking apply.

Health policy

Upon booking and enrolment you will be asked to declare any health issues that may affect your suitability for participating in a practical course. The National Maritime College (NMC) accepts no responsibility for the decision of the physical fitness of the client/student to participate in a course or program. If a student has any medical problems, it is their responsibility to check with their GP that it is acceptable for them to join the course.

Copyright

  • All National Maritime College (NMC) course material is protected by copyright and is not able to be copied or utilised by you or any other party without permission from NSW Boating College P/L. This applies to the complete course materials or any part of them.
  • Privacy Policy - Students private details collected during booking or enrolment on a course or recorded by the College for the purpose of providing training, identification and boat licensing and will not be disclosed to any third party other than where required by law.

Own boat training

The owner is considered to be the 'Skipper' of the vessel at all times and is responsible for the vessel, the provisioning and fuel and for ensuring the vessel is fully insured, sea worthy and that the required safety equipment is onboard. If any accidents occur onboard during training the claim is to be made against the insurance of the vessel. NMC and its trainers, shall not be liable for any incidents or accidents onboard. The owner should notify their insurance company that there will be a qualified maritime trainer onboard delivering tuition but the owner remains the Skipper at all times. It is also agreed that the owners insurance is fully comprehensive and covers all aspects of normal marine insurance for the area in which the Skipper is expecting to operate. The client will be asked to sign a disclaimer before the training can commence.

Vessel delivery services

  • A 50% deposit (non-refundable inside 14 days) is required at the time of booking.
  • Minimum crew per delivery is Skipper plus one experienced crew member.
  • Provisions, fuel and flights are additional items and are to be paid for by the vessel owner.
  • At the end of the delivery the balance must be paid immediately on receipt of invoice.
  • Vessel delivery bookings are subject to a vessel pre-departure seaworthy and equipment inspection.
  • Adverse weather - NMC will endeavour to get the vessel delivered to the estimated timetable. However NMC reserves the right to delay due to adverse weather conditions. The safety of crew and vessel are a priority.
  • Should an unforeseeable circumstance arise which prevents the fulfillment of the delivery contract NMC reserves the right to cancel/curtail the delivery service. Where such circumstances occur NMC will not be liable to pay refunds or compensation.

Other terms and conditions

  • STCW Maritime First Aid Course Terms And Conditions
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    Payment terms
    Individuals on scheduled courses:
    All applicable course fees must be paid in full to secure placement and admission to the course. We recommend attendees who are booking accommodation and flights in order to attend courses take out travel insurance and book flights which are fully refundable.

    Business customers on scheduled courses:
    A Purchase Order number or an authorised name is required to secure a place on a course. Alternately an enrolment may be made via the the National Maritime College's(NMC)  on-line booking/enrolment system. Single or multiple enrolments are accepted. Enrolment assistance is available by contacting the College on 1300 723 112.

    Cancellations/Delays/Non Arrivals
    Published Scheduled Courses
    The following fees will apply when attendees choose to cancel their booked places on a course:

    You have 7 days from your booking/enrolment date to cancel a course and your deposit will be returned in full, minus a 3% handling charge for card payments or the bank charges incurred for an online bank transfer.

    If a booking/enrolment is made 7 days before a scheduled course date and the attendee chooses to cancel the following applies:

    • Cancellation received 7 days before the course, partial refund - 50% of the course cost.
    • Cancellation received 6 days - 1 day before or on the day of the course no entitlement to a refund - 100% of the course cost.
    • If you are likely to be delayed beyond the start of your course, please inform us as early as possible.
    • If you cannot attend a course due to illness or commitments elsewhere please contact the College as soon as possible. If it is necessary to cancel the course  every possible attempt will be made to ease the attendee's costs, to let the space elsewhere. If successful the above cancellation fees apply.
    • Any attendee who fails to arrive, for any reason whatsoever including illness and has not notified the College, will automatically forfeit the total monies paid and no liability by doing so shall attach to the College whatsoever.

    The following fees will apply when a client wishes to cancel a course organised and enrolled purely for their organisation:

    You have 7 days from your booking/enrolment date to cancel a course and your deposit will be returned in full, minus a 3% handling charge for card payments or the bank charges incurred for an online bank transfer.

    If a booking/enrolment is made 7 days before a scheduled course date and the attendee chooses to cancel the following applies:

    • Cancellation received 7 days before the course, partial refund - 50% of the course cost.
    • Cancellation received 6 days - 1 day before or on the day of the course no entitlement to a refund - 100% of the course cost.
    • If you are likely to be delayed beyond the start of your course, please inform us as early as possible.
    • If you cannot attend a course due to illness or commitments elsewhere please contact the College as soon as possible. If it is necessary to cancel the course  every possible attempt will be made to ease the attendee's costs, to let the space elsewhere. If successful the above cancellation fees apply.
    • Any attendee who fails to arrive, for any reason whatsoever including illness and has not notified the College, will automatically forfeit the total monies paid and no liability by doing so shall attach to the College whatsoever.

    Refund Policy
    Refunds will only be made to the person or organisation that made the original payment. It is the responsibility of the attendee to ensure they enrol on the correct course they need.

    Changing your course booking (transferring to another course date)
    Attendees are entitled to one complimentary transfer, if this is made prior to the day of the course. A transfer done on the day of the course and subsequent re-enrolments may incur a fee.

    Course Duration
    STCW maritime first aid courses can be attended as a 1 , 2, 3 or 5 day course depending on your certification and training needs from approximately 1830 to 1430 or otherwise stated on your booking/enrolment confirmation. Note that these timings are only a guide and may vary on the day.

    English language requirement

    The course and assessments are conducted in English. In order to receive a certificate you are required to pass written, verbal and practical assessments which are conducted in English. If you are unable to do so you will be deemed not competent and will not receive a certificate.

  • Social media guidelines
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    NMC welcomes comments, posts, photos, videos and links submitted to its Facebook,Google+ or Instagram pages, on the College blog The Chartroom and at NMC's online learning portal, NMC Online.

    Please abide by these basic rules:

    • Use appropriate language
    • Be respectful and supportive of others by only providing constructive criticism
    • Do not send any message or post information which is harassing, defamatory, threatening, abusive, illegal or obscene
    • Do no post content that is spam or contains links to irrelevant or third party websites
    • Do not violate copyright or other forms of licenses and consents
    • Take reasonable precautions to prevent others from using your access details to the College Online learning portal.
    • Adhere to privacy guidelines and College policies and guidelines.

    Social Media Disclaimer
    The opinions expressed by the contributors and those providing comments are theirs alone, and do not reflect the policies, regulations, or opinions of NMC or any employee thereof. NMC is not responsible for the accuracy of any of the information supplied by the contributors.
  • General terms and conditions for prize draws and competitions
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    • By entering into one of our competitions or prize draws, you agree and accept the terms and conditions of the relevant competition or prize draw.
    • Only one entry per person is permitted for each competition or prize draw unless otherwise stated in the terms and conditions of the relevant competition or prize draw.
    • Our competitions and prize draws are open to all residents in Australia over the age of 18, unless stated otherwise in the terms and conditions of the relevant competition or prize draw, but is closed to any employees, partner employees (and members of their families and households) of the National Maritime College (NMC), its associated companies and of any co-promoters, competition or prize draw sponsors, prize providers and any of their associated companies.
    • By entering into a competition or prize draw, you agree that your name and general place of residence may be made public if you win and if the relevant competition or prize draw includes submitting any images, photographs or footage that these may be used for any purpose by the National Maritime College (NMC) and/or its associated companies and/or any co-promoters, competition or prize draw sponsors, prize providers and any of their associated companies.
    • Details of how entrants may compete or be chosen to win can be found in the terms and conditions of the relevant competition or prize draw.
    • The prize must be taken as offered. No cash equivalent or other alternative prizes are available.
    • The prize is non-transferable. We or the relevant prize provider as applicable reserve the right to substitute the prize of an equivalent value should the prize or any part of the prize become unavailable for any reason.
    • If the winner cannot be contacted or is not able to accept the prize within 2 months of the relevant competition or prize draw's closing date, then we reserve the right to award the prize to another participant.
    • We reserve the right to amend these rules at any time, or to cancel, alter or amend the competition or prize draw at any stage should it be necessary.
      By entering into a competition or prize draw, you agree that any personal information you supply may be used by us in accordance with our Privacy and Data Protection Policy as at the date of your entry.

Insurances

NMC holds and maintains industry required insurance policies. However, it is an individual's responsibility to seek and obtain suitable insurance to protect their own interests and risks.

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