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How to lodge a complaint or appeal

Complaints and Appeals

The National Maritime College (NMC) acknowledges that every student/client has the right to lodge a complaint or an appeal when they are dissatisfied with the training and /or assessment services and experiences that they have been provided. Our crew will strive to ensure everyone has access to a fair and equitable process for expressing their concerns about the training or services provided and will manage any complaints with fairness and equity.

To lodge a formal complaint use the:
Complaint Lodgement Form PDFIcon_1

Grievance appeals

If you think you have been treated unfairly or subjected to inappropriate or unacceptable behaviour by another student/s, trainer, or staff member/s, you may wish to lodge a grievance.Unacceptable behaviour can include verbal or physical abuse, bullying or harassment, victimisation or discrimination. If you think you want to lodge a grievance, you may wish to discuss your concerns with the College first on 1300 723 112.

To lodge a formal grievance appeal please use the:
Grievance Form PDFIcon_1


Assessment appeals

If your feedback specifically relates to an assessment process or outcome that you are unhappy with, then the appeal process is used. In the first instance raise your assessment concerns your trainer/s. If your concern is not resolved satisfactorily you can discuss the matter further the College Training Director.

To lodge a formal assessment appeal please use the:
Assessment Appeal Form PDFIcon_1

If your complaint, grievance or assessment appeal is not resolved to your satisfaction, we have processes that enable you to have the decision or outcome reviewed. If you are not sure about the best way to raise a concern, or would like to initially discuss it informally with someone, you can contact us on 1300 723 112 and ask to speak with the Training Director. Anything you discuss will remain confidential.

If you are still not satisfied with the result you can also lodge a complaint with the Australian Skills Quality Authority (ASQA), your State Fair Trading Office or State Maritime Authority.

In the first instance raise your concern with one of our trainers or the party involved. This needs to happen within 10 working days of the issue arising. If you do not feel comfortable with this you can discuss your concern in confidence with our Managing Director. If your concern is about an assessment decision you should follow the procedure to request a reassessment appraisal. This process is outlined in the student handbook or in course information. If you remain unsatisfied with the outcome you can also lodge a complaint with the Australian Skills Quality Authority, (ASQA) your State Fair Trading Office or with the relevant State Maritime Authority.

Complaints Process Guide

Source: Complaints Policy

ComplaintsProcess
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