Pink parasail with two people aboard
How to lodge a complaint or review.

Complaints and Appeals

The National Maritime College (NMC) acknowledges that every participant/client has the right to lodge a complaint or an appeal when they are dissatisfied with the training and /or assessment services and experiences that they have been provided. Our crew will strive to ensure everyone has access to a fair and equitable process for expressing their concerns about the training, treatment received or services provided and will manage any complaints with fairness and equity.


To lodge a formal complaint download this form:
Icon PDF 24 NMC Complaint Form

If your complaint, grievance or assessment appeal is not resolved to your satisfaction, we have processes that enable you to have the decision or outcome reviewed. If you are not sure about the best way to raise a concern, or would like to initially discuss it informally with someone, you can contact us on 1300 723 112 and ask to speak with the Training or Managing Director. Anything you discuss will remain confidential. If you are still not satisfied with the result you can also lodge a complaint with your State Fair Trading Office or State Maritime Authority.


ComplaintsProcess


Back to top

Subscribe to the Bowline Newsletter to get the latest information and training news from the College. It's filled with course information and boating advice. Get a taste for what is coming up, be the first to get information on events and enjoy special offers open to subscribers only.

To show you are a person filling in this form rather than a spamming script, what day of the week comes after Sunday