Complaints and Appeals
The National Maritime College (NMC) acknowledges that every participant/client has the right to lodge a complaint or an appeal when they are dissatisfied with the training and /or assessment services and experiences that they have been provided. Our crew will strive to ensure everyone has access to a fair and equitable process for expressing their concerns about the training, treatment received or services provided and will manage any complaints with fairness and equity.
To lodge a formal complaint download this form:
NMC Complaint Form
If your complaint, grievance or assessment appeal is not resolved to your satisfaction, we have processes that enable you to have the decision or outcome reviewed. If you are not sure about the best way to raise a concern, or would like to initially discuss it informally with someone, you can contact us on 1300 723 112 and ask to speak with the Training or Managing Director. Anything you discuss will remain confidential. If you are still not satisfied with the result you can also lodge a complaint with your State Fair Trading Office or State Maritime Authority.